What do I need to make a video call?

As a browser-based video call platform, we can support any operating system that's capable of running one of our supported browsers. See System Requirements for details of supported browsers.

Camera, Speaker, Microphone

SQOD's video call screen uses the device's default camera, speaker and microphone - this can be changed by the Service user within settings before joining a call, and during. For laptops, tablets, and mobile phones, this will usually be the device's built-in microphone, speaker, and camera.

On desktop computers, peripherals can be external, connected using either a cable or a short-range wireless device.

Internet Access

Wired internet connections offer the best video quality, but a fixed-wireless (Wi-Fi) or mobile (3.5/4G/5G) data service is also fine. Internet speed does affect video quality.

Your internet connection should meet the following recommended speeds:

• Ping (also called latency): Less than 150 milliseconds (ms).
• Download speed: 1.1 megabits per second (Mbps) or higher. Speeds as low as 0.3 Mbps may work, but others on the call may appear less clear for you.
• Upload speed: 0.7 Mbps or higher. Speeds as low as 0.15 Mbps may work, but your video will likely appear less clear to others on the call.

You can test your speed and latency at www.speedtest.net.

How much data does a call use?

• A 20-minute video call uses approximately 230 megabytes (MB) on a smartphone, and 450 MB on a desktop.
• Data use is less on lower-speed internet connections, or on a less powerful computer, tablet, or smartphone. These factors can also reduce the overall quality of the call.

• Data use increases when there are more than two people in the call.

  
  
  

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