Browser and Cache Help
If you're experiencing browser issues, clearing your cache or trying an incognito/private window are effective first steps. Clearing your cache removes saved files and data that can cause pages to load incorrectly. An incognito window lets you browse without using stored history or cookies, showing you the freshest version of the site.
If the issue disappears in an incognito window, clearing your cache is the next step to resolve it permanently.
Opening an Incognito or Private Window
Google Chrome
- Windows/Linux: Press Ctrl + Shift + N
- Mac: Press ⌘ + Shift + N
- Or, click the three dots (⋮) in the top-right corner and select New Incognito Window.
Microsoft Edge
- Windows/Linux: Press Ctrl + Shift + N
- Mac: Press ⌘ + Shift + N
- Or, click the three dots (⋮) in the top-right corner and select New InPrivate Window.
Mozilla Firefox
- Windows/Linux: Press Ctrl + Shift + P
- Mac: Press ⌘ + Shift + P
- Or, click the three lines (☰) in the top-right corner and select New Private Window.
Safari (Mac & iOS)
-
Mac: Press ⌘ + Shift + N or go to the File menu and select New Private Window.
- iPhone/iPad: Open Safari, tap the tabs icon, then tap [Private] and open a new tab.
Mobile (Chrome & Edge on Android/iOS)
- Open the app.
- Tap the three dots (⋮ or …) in the corner.
- Select New Incognito Tab (Chrome) or New InPrivate Tab (Edge).
Clearing your cache
Clearing your browsing history can help speed things up and force a device to find the best way to connect. THead to the URL bar and click the small icon to the left of the web address. Select 'Cookies and site data', then 'Manage on-device site data'.
Click the waste bin icon and select Done. Refresh the page and reconnect.
Note: any saved details or settings will be removed as part of this process.
Other browsers (Edge, Firefox) have similar options , look for the icon to the left of the URL bar.
Microsoft Edge
Fire Fox
