Video Call - Screen Overview
Whether in a SQOD waiting room or scheduled consultation, video call features and functionality are the same. An agent/clinician starts the appointment by either selecting a caller/patient in the waiting room to begin a call, or by starting a scheduled call.
Individual Consultations
The agent/clinician is the first to join the appointment.
From here, you can adjust call settings using the icons in the top-right corner of the call screen. These offer: picture-in-picture, meeting diagnostics, settings (cog icon), meeting timer, and toolbars (ellipsis icon).
Example of picture in a picture
Selecting the settings cog gives you the flexibility to change room settings and device preferences. Under video and audio settings, you can swap equipment based on preference ahead of the consultation.
Background options are available under 'Effects', SQOD supports uploading your own branded background.
To the bottom of the call screen, functionality icons are easily accessed.
The image here, is of a 1:1 appointment, with the standard layout once a caller/patient has joined.
Invite 3rd Party Guest
An agent/clinician can invite a third party guest using the share link feature (available in both waiting room and scheduled calls).
From here, you can share appointment details by copying the weblink, sending an SMS text message, or sending an email.
The caller/patient will need to provide contact details for the guest. Once sent, the link remains a live invitation for the duration of the call only.
When adding a third party guest, we strongly recommend locking the consultation via the settings cog. This allows you to confirm the guest's details before they are admitted into the room, rather than them joining directly. This helps maintain the safety and privacy of your call.
Example:
Nb. A screen layout is personal preference and can be adjusted in SQOD based on user preference.
End Meeting
When the consultation is ready to close, the agent/clinician selects the 'Leave' icon from along the bottom of the screen, then selects 'End the meeting for all'.
A confirmation prompt appears to ensure this was intentional, selecting 'End Meeting' will close the call for everyone. If selected in error, you can choose to cancel and continue.
Alternatively, an agent/clinician has the option to 'End the call just for me'. By default, this returns the caller/patient to the waiting room in a holding status, allowing the call to be picked up again by the same or another agent/clinician.
Groups Consultation (Waiting rooms only)
Group consultations are straightforward to manage. From the waiting room, once multiple callers/patients are waiting, select the checkbox next to each person's name, then select the green 'Start Group Call' button.
Example with 2 guests:
Example with 3 guests:
All features available in individual consultations are also available in group consultations. Additional callers/patients can join the call as needed.
Virtual training is available on any of these features. Please reach out to your SQOD representative.