Video Call - Screen Overview

Whether a SQOD waiting room or scheduled consultation , video call features and functionality are the same in both features. An agent/clinician instigates the start of an appointment by either selecting the caller/patient in a waiting room to then start a call, or by starting a scheduled call.

See 'How to Guide - Agent/Clinician' for more on this.

Individual Consultations

The agent/clinician is the first to join the appointment.

From here the agent/clinician can decide whether to alter call settings via the icons in the top right hand corner of the call screen. Icons here offer the picture in a picture feature (see example), meeting diagnostics, settings (settings cog), meeting timer and toolbars (ellipses) - respectively.

Example of picture in a picture

Once the settings cog is selected, you have the flexibility to change room settings and device preferences.

Notably, video and audio settings can be changed by selecting that option, giving an agent/clinician the ability to swap out equipment, based on preference, in advance of the consultation.

Background options can be changed by choosing 'Effects', seen here. SQOD offers the ability to upload your own branded background.

Editing 'advanced' settings is available, using the sliders displayed.

Settings features available to an agent/clinician are designed to offer flexibility and ease when adjusting to diverse and fast paced environments for consultations.

To the bottom of the call screen, functionality icons are easily accessed.

The image here, is of a 1:1 appointment, with the standard layout once a caller/patient has joined.

Invite 3rd Party Guest

Should a caller/patient decide to invite a third party guest into the call, the agent/clinician can use the share link feature, represented by the below icon. This feature is available in both waiting room and scheduled calls.

From here, an agent/clinician can 'Share the details' by either copying the appointment link via the weblink tab into their own coms, sending an SMS text message or sending an email. The image here displays sending via email.

Nb. the caller/patient will need to provide contact details. Once the link is sent, it remains a live invitation link for the duration of the call only and not beyond.

When adding a 3rd party guest, we strongly recommend "Locking" the consultation via the settings cog. This will allows you to confirm the guest's details before they are admitted into the room, as opposed to them joining straight into consultation. This allows you to avoid unwanted guests, whilst maintaining the safety and privacy of your call.

The 3rd party guest has joined the caller/patient and agent/clinician in this image, with the agent/clinician central, caller/patient in the top right, and the 3rd party guest sitting in the bottom right.

Nb. A screen layout is personal preference and can be adjusted in SQOD based on user preference.

End Meeting

When the consultation is ready to come to a close, the agent/clinician selects the 'Leave' icon from those along the bottom of the screen, and selects 'End the meeting for all'

An 'end meeting' notification will appear, to ensure the agent/clinician is sure they want to end the call, and can then choose to 'end Meeting'. If selected in error, the agent/clinician can choose to cancel and continue with the call.

In addition, an agent/clinician has the option to 'end the call just for me'. By default, this navigates the caller/patient back into the waiting room in a holding status and allows the call to be re-picked up by the same or another agent/clinician.

Groups Consultation (Waiting rooms only)

Group consultations can be made with ease on the platform. From the start of a call, an agent/clinician can join multiple callers/patients simultaneously or consecutively into a waiting room when they choose to.

This is handled from the waiting room, once multiple callers/patients are waiting.

An agent/clinician selects the checkbox next to each caller/patient's name, and starts a group call by selecting the green 'start group call' button.

Here is the standard view offered when two callers/patients have joined. The agent/clinician is in the bottom right hand corner of the screen, with both callers/patients central to the screen.

Nb. the spare space is available to accommodate more callers/patients joining.

The image here displays an additional caller/patient joined into the same call:

Features and functionality available in individual consultations are also available in SQOD's Group Consultations feature.

Virtual training is available on any of these features, please reach out to your SQOD representative.